DEDarren EmedoGet in touch

Darren Emedo

BSc (Hons)MTPIAssocRICS

Property management leader, mentor, and writer on mindset & growth.

Who I am

Property, people, and systems

Associate Director of Residential Management at Regency, mentor rising professionals through The Property Institute, and writer on the systems and mindset behind lasting progress.

Who I am

About

I'm Darren Emedo, a property management leader based in London. I'm currently Associate Director of Residential Management at Regency, leading the residential department and inculcating a culture of empathy and customer excellence. I'm also driving operational efficiency projects across the business, with a strong focus on creating processes that let our staff thrive and have the capacity to go above and beyond, building a platform for growth and expansion.

I previously spent two years at HML Group, progressing from Property Manager to Senior Property Manager & Client Engagement Manager to Team Leader, where I led a wonderful team, supporting their development alongside senior escalations, technical guidance, and compliance across their portfolios.

My path here wasn't a straight line. I spent almost a decade leading the property management function at an independent estate agency, ran a private client-side block management business on the side, and joined HML Group in 2023.

I hold a BSc (Hons) in International Business from Brunel University, I'm a Member of The Property Institute (MTPI) and an AssocRICS, and I've passed my RICS APC preliminary review; I'm submitting my final submission in August 2026 and interviewing in October 2026 towards MRICS chartership.

Beyond my day-to-day portfolio, I've built things that went beyond the job description: a groupwide client retention and early-warning system that reversed a year-on-year rise in client losses and cut attrition by roughly a third; a national briefing to over 100 property managers on a new business-development incentive scheme; and a monthly Employee NPS tracker now used to spot what's working across the business and repeat it. I'm also a volunteer mentor with The Property Institute's Mentor Circles, coaching early-career property professionals through leadership development and career progression.

Outside of property, I write In Progress, a newsletter and Substack (He Who Has Ears) on mindset, systems, and the gap between ambition and action, drawing on ideas from Napoleon Hill and Atomic Habits alongside my own difficult lessons in discipline, fear, and self-advocacy. I also build software end-to-end with AI, because the same principle applies everywhere: systems beat goals.

I'm a Bible-believing Christian poorly attempting to live out the example of Jesus, failing regularly in my pursuit of living out my beliefs completely. I have a strong conviction in the truth claims of the Bible and I'm willing to discuss them respectfully with those of similar and differing views. I don't claim to be a saint or better than anyone else, but my Christian worldview and outlook give me the hope and positive perspective many have come to know. It's the engine room of what makes me.

Darren Emedo

Associate Director

Regency

Track record

100+

Property managers briefed on a new incentive scheme

01 /Led a groupwide client retention initiative that reversed a year-on-year rise in losses, cutting attrition by roughly a third.
02 /Delivered a live national briefing to 100+ property managers on a new business-development incentive scheme.
03 /Built the Employee NPS tracker now used monthly to identify high-performing teams and repeat what works.
04 /Volunteer mentor with The Property Institute's Mentor Circles, coaching early-career property professionals.
05 /Led a six-figure communal heating replacement project for a London residential block end-to-end, from options appraisal and lease compliance through statutory consultation and contractor procurement.
Day to day

What I Do

Property Management Leadership

Associate Director of Residential Management at Regency, leading residential teams and oversight of properties with multi-million-pound service charge budgets and building safety compliance obligations.

Client Retention & Commercial Strategy

Designed a groupwide early-warning system that cut client attrition by roughly a third, led a national fee-benchmarking project, and built the Employee NPS tracker now used to scale what's working.

Writing & Mentoring

In Progress, a weekly newsletter and Substack on mindset, systems, and self-advocacy, plus volunteer mentoring for early-career professionals through The Property Institute's Mentor Circles.

Building AI Products

Designing and shipping web products end-to-end with AI, from an AI life-coaching service to a community marketplace. Live projects below.

Verified reviews

What clients say

25 five-star reviews naming Darren directly, left by residents and clients.

Trustpilot

The best thing about HML is Darren Emedo! Darren has been a wonderful property manager for our company. He is kind, attentive, polite and solutions-oriented. He doesn't shy away from addressing trickier issues that have been left unattended in the past and he does so in an efficient and thorough way. He is very knowledgeable and engages with the residents and the wider community. We are very lucky to have you, Darren!

Natasha

7 Nov 2024

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Trustpilot

Darren Emedo is the best property manager we have ever had at HML after years of mediocrity. I would certainly recommend him.

Elizabeth Boultbee

8 Nov 2024

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Trustpilot

I have always found Darren to be a very helpful manager of the estate on which I live and for which he has responsibilities for. Having talked to previous managers over a number of years I have found Darren to be the best yet. He is responsive and self motivated, often coming up with good ideas for the benefit of the estate as a whole as well as for me personally when I have had problems with the current parking system. He is a good listener and takes his responsibilities seriously and carries out his job in a professional way.

Dave H

5 Nov 2024

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Trustpilot

I rarely ever do reviews, and have never done for the many property agents I've worked with. However, on this occasion for Darren at HML / London, it is thoroughly merited. Of all the PMs we've had for our building, he genuinely is the best we've had. He's responsive, attentive and gets things done. I hope he remains on our account.

Nathan

12 Nov 2024

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Trustpilot

Darren is the best property manager we've had from HML. Reliable and responsive, he's completely changed my perception of the service HML can provide to a smaller property. He's an asset to HML and has made us no longer consider changing from HML.

Craig Simms

5 Nov 2024

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Trustpilot

We need to apply for garage conversion permission for our rental property, which is managed by HML. Our estate manager is Darren-Martyn Emedo. I explained the issue to him and the urgency. Fearing this could take weeks or months, he immediately understood my issue, found a solution and got it all done within a couple of days. Eternally grateful he looked after us so promptly and empathetically.

Kish Desai

6 Feb 2025

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Trustpilot

Darren-Martyn Emedo is the reason for this 5 star rating. To finally have a property manager who takes the initiative, responds in a very timely manner and sees things through is very welcome and highly appreciated. If it wasn't for him, this rating would be lower.

Verified Customer

5 Nov 2024

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Trustpilot

Darren has done a great job in helping our Right To Manage company through some demanding projects over the last 12 months and has greatly enhanced our long standing relationship with HML. Many thanks.

Jeremy McIlroy

12 Nov 2024

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Trustpilot

Understanding and responsive, Darren immediately took ownership of the issue I was having and not only got it solved, but found the root cause from the third party contractor causing me the issue. Great service.

Phil

3 Feb 2025

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Trustpilot

Darren has been a great support in addressing concerns in relation to the management of Crispin Way. He has always responded to raised issues with immediate effect and a quick turn around. I hope this collaboration continues in delivering the great service he has provided to date.

Moe

7 Nov 2024

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Trustpilot

Darren has been amazing at dealing with any issues we have had during the sale of our property and raising our requests with the appropriate persons. He is always incredibly responsive.

Sophie Daker

6 Nov 2024

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Trustpilot

Darren is new to Brunel Point but is like a breath of fresh air. He is friendly, helpful, responsive and most importantly gets things done. Huge improvement and an asset to HML.

Steve McGuire

5 Nov 2024

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Trustpilot

Requested a fire risk assessment document from Darren-Martyn Emedo and he was very quick in replying. Managed to get the doc to me quickly without much fuss and soon after the actual assessment took place. Very helpful and efficient.

J Y

12 Nov 2024

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Trustpilot

Darren Emedo was very efficient and easy to interact with concerning quite an urgent issue. His pro-activeness prevented the issue from escalating and it was able to get resolved fully and quickly. He is definitely an asset to HML.

Steven Greenwood

30 Apr 2024

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Trustpilot

I have had to contact Darren-Martyn Emedo on a few occasions when I needed problems resolved. He has provided an excellent service by always responding to calls and dealing with issues effectively and promptly.

I Walter

6 Nov 2024

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Trustpilot

Darren Martyn Emedo at HML is our property manager and we are lucky to have him. He works hard and is responsive.

P Strickland

19 Nov 2024

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Trustpilot

Very complete service. Responsive on issues big, complex and small. Online portal very good, and big shout to our very hard working property manager, Darren Martyn Emedo!

Ben

6 Nov 2024

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Trustpilot

Darren has always been courteous and helpful, and we have always managed to sort any issue that may have arisen. Hopefully we can continue this cooperation for the good of Coulthurst Court.

Frank Tropea

6 Nov 2024

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Trustpilot

Darren is a fantastic property manager who looks after the place and is very quick to respond to situations, always getting the best outcome.

Omar

20 Nov 2024

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Trustpilot

I recently contacted Darren-Martyn Emedo about a leak, and he responded promptly and supportively, making the process smooth and reassuring. Much appreciated!

Omar Radwan

5 Nov 2024

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Trustpilot

Darren Emedo has been extremely proactive in getting stuck into longstanding issues we've experienced in our estate, generating real results and progress across a range of issues.

Steven King

6 Nov 2024

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Trustpilot

Great rate of response to any problem. I want to commend Darren our property manager for the great job he's doing.

Radwan Dakmak

6 Nov 2024

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Trustpilot

Darren has been a great building manager, really responsive and takes action to address issues.

David Spencer

3 Feb 2025

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Trustpilot

Darren is always quick to respond and a problem solver.

Peter Maddock

8 Nov 2024

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Trustpilot

Darren Emedo has been incredibly responsive and helpful.

Philip Donald

7 Nov 2024

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New instructions

Not taking on any new clients right now. But if you're serious about best-in-class management, join the waiting list.

Most buildings end up as one of many on an overloaded property manager's desk, stuck with rotating staff and communication that only happens when something's already gone wrong.

That's not the model here. Block managers stay in post, they're invested in getting it right and are managed on that standard, and communication is proactive rather than reactive. Caseloads are kept deliberately manageable so managers can actually give each building the attention it needs to run precisely, not just adequately.

I oversee the team and I'm the key contact for onboarding and escalation, though the day-to-day sits with the block manager. That same discipline, not overloading the team, is why I don't take on new buildings casually.

When I do take on new business, it's with people who are ready to pay for that level of service. Not the cheapest option. Not the middle ground. Market leading customer service and systems.

If that's you, join the waiting list. I review it personally and interview a small number of candidates to check fit. Onboarding happens case by case, depending on capacity and alignment.

Faith

One sermon

Exploring what happens when good intentions aren't enough, and why we can't perfectly fix our own moral failures.

In 2014, I preached once on 2 Samuel 6: the death of Uzzah. It's likely the only public sermon I'll ever deliver. Not a pastor, just someone invited to speak on a text that confused me for years.

Listen on SermonAudio